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Frequently Asked Questions (FAQ)


What is Surrey-i?

Why should I use Surrey-i?

Why should I register for a Surrey-i account?

Why am I a Basic User when I log in?

Why has Surrey-i been created?

How can I get in touch with Surrey-i? What can I do if I can't find what I'm looking for?

Why does Surrey-i publish Local Authority data to the public at large?

Why do I need to click on a Map Button to download the 'Renesis Player’?

Why am I having problems with the Website?

Why isn’t my Postcode recognised?

What are the different geographies in Surrey-i?

What do the 'Rates' mean?

What do Confidence Intervals (lower confidence level [LCL] and upper confidence level [UCL] ) mean?

What about Data Protection?

Who runs Surrey-i?

Who are the people who built Surrey-i?

How do I get trained to use Surrey-i?

Where can I find more data/information?

What are the Surrey-i security policies?




What is Surrey-i?

Surrey-i is a one-stop treasure trove of data, information, specialist reports, summary analysis and headline statistics, covering Surrey's demographics (details about our population), our economy and public services. You can find additional information here.

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Why should I use Surrey-i?

Evidence and information have always been important in planning, developing, improving and delivering effective local services and governance; and never has this been more the case than it is now. The content we provide can be used for a wide variety of purposes, for an overview of possibilities follow this link. In fact, Surrey-i has already been making a difference to it's users, read more here.

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Why should I register for a Surrey-i account?

As an account holder, you can:
  • Save data queries
  • Save maps
  • Create Data Collections
  • Create pivot tables from datasets
  • Have access to enhanced charting and mapping facilities
  • Have access to ‘Analysis’ Tools
  • Receive updates about changes and improvements to Surrey-i

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Why am I a 'Basic User' when I log in?

Being a 'Basic User' means you can browse the site and use the tools, but you do not have the functionality to upload data and other resources on to Surrey-i.

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Why has Surrey-i been created?

Data used by public service organisations can effectively inform members of the public and councillors about local level numbers, rates and geographical locations for outcomes, events, demand and delivery in relation to the Services provided by the Local Authorities and Organisations within the County. This empowers communities to hold their local authorities and public organisations to account for what is happening and encourages active citizenship through enabling informed involvement at a local level.

In addition, Surrey-i operates as a data exchange hub, enabling policy and research workers throughout the county to contribute and extract information whilst benefiting from the system's tools for publishing reports, maps and charts.

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How can I get in touch with Surrey-i? What can I do if I can't find what I'm looking for?

Other than the Surrey-i home page; every page in Surrey-i has a red 'Didn't get what you wanted' button; if you can’t find what you are looking for select this button and complete the form, including your contact details and one of the team will get back to you. Alternatively, select the 'Email Surrey-i' link in the bottom left of all Surrey-i pages.

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Why does Surrey-i publish local data to the public at large?

Surrey public services are working together to share data to improve the provision of services in a local area to meet local community needs.  The data produced by local public service organisations is effectively paid for by tax payers or philanthropists and much of it is not personal, or sensitive, and is subject to freedom of information requests.  Rather than wait for individual freedom of information requests, Surrey-i takes a pro-active approach and publishes as much public data as possible for everyone to use and re-use.  Surrey-i:

  • Provides more information to communities about their local area;
  • Enables better engagement between local authorities, partners and public;
  • Encourages and enables citizens to actively contribute and/or be involved in local decision making.

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Why do I need to download the 'Renesis' Player?

The maps on this website need to interact with your cursor movements and highlight information wherever you click on them.  In order to do this, an Internet Plug-In program needs to be installed on your computer. Clicking on the Renesis™ button will take you to a web site from which you can download this Plug-In program which is called the Renesis Player. You only need to do this once and the download button will disappear and your map will always work properly from then on whenever you visit Surrey-i. Surrey County Council users should access Surrey-i via the start menu (Start>Programs>General>Surrey-i) where the SVG plug-in will already be available.

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Why isn’t my Postcode recognised?

We are currently only providing data for the area covered by Surrey County Council. If the postcode you have entered is valid please let us know using the Feedback form. Occasionally the system will not yet have new or revised postcodes and thus we cannot locate it.

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Why am I having problems with the Website?

One of the ways to deal with any Surrey-i performance issues is to “clear your cache” – this is because it takes the computer time to scan the cache before deciding whether to download web content or not, so if your PC is old or if your cache gets too big or has corrupted files in it, this can cause performance issues with Surrey-i. Most problems are solved by holding down the 'Ctrl' button with the 'f5' button, which performs a 'hard refresh'. Alternatively you can try to clear your cache:

To Clear your cache:

  1. Tools >
  2. Internet Option >
  3. General Tab >
  4. Browsing History >
  5. Delete Browsing History >
  6. Tick Temporary Internet Files / Cookies
  7. Click Delete Button >
  8. Click OK button
  9. Close down and restart your browser

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What do the rates mean?

Where shown, rates are usually per 1,000 head of population during the particular time period. Rates may also be per 1,000 households for some datasets such as 'Burglary' but this will be clearly shown where it applies. European Standardised Rates are per 100,000 head of population and are utilised by Health datasets.

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What about Data Protection?

The Local Authorities and their Partner Agencies are satisfied that Surrey-i has considered the data protection issues in relation to mapping and that there are sufficient safeguards in terms of protecting the identity of victims of crime and fire. Surrey-i will continue to seek advice from Local Authority and Partner Agency Data Protection Officers as the site continues to be developed.

Surrey-i is bound by the Data Protection Act and Human Rights Act. Surrey-i is not allowed to publish data that may inadvertently identify a living individual with that data; to do so would be in direct contravention of these Acts. The Surrey-i user group consists of Local Authority and Partner Agencies' representatives who ensure full compliance with legislation governing which and in what form data can be released.

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Who runs Surrey-i ?

Surrey-i is a partnership initiative and is dependent on the support, contributions and involvement of the following partners:

  • Surrey County Council
  • NHS Surrey
  • Surrey Police
  • Elmbridge Borough Council
  • Epsom and Ewell Borough Council
  • Guildford Borough Council
  • Mole Valley District Council
  • Reigate and Banstead Borough Council
  • Runnymede Borough Council
  • Spelthorne Borough Council
  • Surrey Heath Borough Council
  • Tandridge District Council
  • Waverley Borough Council
  • Woking Borough Council
The Surrey-i Central Team is funded by Surrey County Council and is responsible for system, content and user management as well as coordinating the contributions and involvement of partners through the following governance groups:

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Confidence Intervals (LCL & UCL)

When you state the average, this is called a "point estimate", and it is usually the most believable answer.

When you state a range of answers that are possible, it is called a "confidence interval".
If a 95% confidence interval is from 1 to 10 you are saying that "you are 95% certain that the true answer is in that range ... somewhere".

While that average is the best estimate, you are saying that even the most extreme answers are possible -- though much less likely.

How far do you go on each side of the average to form this confidence interval depends on how confident you want to be. This is your choice, at any rate, the further you go on each side, the more likely you are to be right

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How do I get trained to use Surrey-i?

Surrey-i has been designed to be as user friendly as possible, and as such formal training is not provided for general users. User guides are available if you need help on how to retrieve data and information from the site.

Training & Support is provided to Partner Users (as outlined in the 'Who runs Surrey-i?' section above), who wish to upload content to Surrey-i. Please contact the system administrator via the Surrey-i Helpdesk if you require training.

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Where can I find further data/information?

Surrey-i is not the only website offering data and information about communities in the County, although it is unique in providing consistent neighbourhood level analysis and being able to compare on a wide range of topics across the region. Many other bodies have their own websites that offer further detailed data information service about topics they deal with.

If Surrey-i doesn't have the data or information you are looking for take a look at our useful links page.

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What are the Surrey-i Security Policies?

Please see this document for all security policies

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Updated: 23 August 2013 | Owner: Holly Maskell