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Search tips

The Search site box at the top right of each web page is a basic search covering most parts of the website. Selecting 'Search' takes you to the search results page with a larger search box and options to help narrow your search.

This page offers practical advice to help you use the search to find exactly what you are looking for in Search.
Select an index link below to jump to an answer within this page:

1. Basic search & Advanced search
2. What is the difference between the neighbourhood tab search & search site content
3. Why can't I find what I am looking for
4. Does it matter what search term I use
5. Does it make a difference if I use upper or lower case for my search terms
6. I need more search options
7. Can I use things like * when I search
8. Quick links guide to help you find some specific information on the website
9. If all else fails   

1. Basic search & Advanced search

There are several different places where you can search Surrey-i and depending on where you search from will depend on how many search options you have

  • The search in the top right hand corner – This is a simple search which allows you to either search site content by selecting keyword search, or search by an address or postcode which will take you to the neighbourhood tab,  this search box will be displayed wherever you are on the site.
  • The search in the advanced search tab – This allows you to perform a more specific search of the site content by letting you select only the type of item you are interested (basket, data set, profile, resource or all) before you carry out your search.
  • The Neighbourhood tab which allows you to search using an address of postcode to find out information about your local area. 

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2. What is the difference between the neighbourhood tab search & search site content?

Neighbourhood Tab Search

The search in the neighbourhood tab is a postcode or address search which will locate the address you are interested in and then provide you with a range of information related to that property and the local area

Search Site Content

Search site content will search all of the content in Surrey-i. Once you have conducted a search your results will be displayed along with some extra options to help you filter your results.

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3. Why can't I find what I am looking for?

There could be a number of reasons why your search has not found the information that you were looking for and we suggest you try a number of different search techniques:

If there are too few results or no results at all:

  • Try simplifying your search term, you could try searching using only one or two key words 
 
If there are too many results:

  • Try using the check boxes under the search box after the results of your initial search have been returned or go straight to the advanced search tab to limit the results you get before searching

If the results are not relevant:

  • Check your spelling and try to think of another word or phrase that exactly sums up what you are looking for.

Still no luck? Read the following suggestions on this page and if they don't help, please see: our Quick links guide.

It may also be that what you are looking for isn't yet on Surrey-i. If that is the case the please contact us to let us know what it is you would like added to the site.

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4. Does it matter what search term I use?

Yes, it can matter. You should always use a word or phrase that means exactly what you are looking for. For example, searching the word 'population' would list a lot of results but if you search ' population projections', that is a more specific search term and will help you find a more relevant match. However, searching for something very specific may not find any relevant results but something less specific will give you a number of options. Try variations of your search until you find what you are looking for.

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5. Does it make a difference if I use upper or lower case for my search terms?

No, using either upper or lower case will give you the same results.

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6. I need more search options

Once you select search beside the search box on the home page or in the header of the website, you will come to a search results page that includes a search box and on the side of the page are a number of options which will allow you to refine your search.

You can refine your search by

  1. What kind of information you are looking for e.g

    • Data Collections - Will show relevant search results which are baskets
    • Datasets - Will show relevant search results which are datasets
    • Profiles - Will show relevant search results which are profiles
    • Resources - Will show relevant search results which are resource

  2. Whether you are looking for an exact word or phrase
  3. Ordering your search results in different ways e.g. by relevance or alphabetically
  4. Filtering your results by theme
You can use various combinations of these to help you find what you are looking for. If you need more information on data collections, datasets, profiles & resources please see our glossary.    

Other options to help you find what you are looking for:

  • You can look for datasets, data collections, profiles and resources by going to the discover tab and using the links to browse within these categories
  • You can use the themes and projects tab if you are looking for data related to a thematic area such as health and wellbeing or a specific project like the Joint Strategic Needs Assessment (JSNA)
  • You can use the website site map

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7. Can I use things like * when I search?

Currently the search in Surrey-i does not support the use of any special characters, however we are planning to implement this functionality in the future.  

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8. Quick links guide to help you find some specific information on the website

Are you looking for…


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9. If all else fails…

If you have followed all of the advice above but still have not been able to find what you are looking for, please fill in our feedback form to let us know the search term you used and the information that you were looking for on our website. Alternatively, you can contact the Surrey-i helpdesk and they can advise you if the information you are looking for is on Surrey-i.

Reporting missing information helps us to improve our website to meet your needs, so please let us know what you were looking for.

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Updated: 14 November 2011 | Owner: Jonathan Wilson